Frequently Asked Questions

How can I contact you?

You can always write to us at info@theplayersclub.shop specifying your request. We will reply as soon as possible!

When will I receive my order?

Orders are processed within 1–2 business days.
Delivery times vary from 2 to 6 business days within Italy and up to 9 business days for international orders.
You will receive an email with the tracking code as soon as your package has been shipped.

How can I choose the right size?

Check our Size Guide to find the corresponding measurements.
If you’re unsure between two sizes, we recommend choosing the one that best matches your fit preference.
For any further questions, feel free to contact us.

Is it possible to make a return or an exchange?

Yes. You have 14 days from the receipt of the product to request a return or an exchange.
The item must be unused, in perfect condition, and with the original tags attached.
Please email us at info@theplayersclub.shop before submitting your return request.

Which shipping carrier do you use?

We ship with GLS, and all deliveries are tracked.